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FAQs

  • WHAT IS OUR CURRENT PROCESSING TIME?
    • Our current processing time is 10-14 business days for stickers. (As of 09/21/18)
      **Shipping times may be extended a bit during large sales such as Planner Boss Collective sale, Black Friday, etc, as well as during emergency weather events such as Hurricane Irma** ♥
    • Processing time is 2 - 7 business days for mugs, tote bags, shirts, iphone cases, pillows, posters. These items must be purchased separately as they are printed on demand and shipped by a third party.
  • WHAT PAYMENT METHODS DO YOU ACCEPT?
    • We accept Paypal and Credit Cards :)
  • DO YOU PROVIDE TRACKING INFORMATION?
    • Yes. There will be tracking information provided with every order.
  • DO YOU PROVIDE INTERNATIONAL SHIPPING?
    • Yes. We ship worldwide.
  • HOW DOES YOUR REWARDS SYSTEM WORK?
    • It's easy peasy! First, sign up for an account and you'll immediately earn 25 points.
    • You'll earn 1 point for every dollar spent. Points will be awarded when the order is paid or shipped.
    • Once you hit 100 points, you'll be emailed a special, one time use, $5 discount code. The next level is $10 once you earn 200 points, and the following level after that is $25 once you hit 500 points. :)
  • WHAT IS YOUR REFUND POLICY?
    • You can find our complete Refund Policy HERE.

Have another question? Please email us at info@ThatMoxieChickStudio.com